Features
Your whole service cycle, in one platform
From the client’s call to the paid invoice — here is how each role works in MainteQC.
The dispatch board
Every technician, every ticket, in real time: who is en route, who has arrived (GPS-confirmed), who is available closest to the next emergency.
Money follows the work
A completed ticket becomes an invoice in two clicks: billable time per your rules, consumed parts, mileage, taxes calculated.
Informed decisions
Paid vs billed hours per technician, margins per job, contracts up for renewal — the numbers that run the business.
A day without paperwork
“On my way”, auto-confirmed arrival, photos, client signature, scanned parts — all from the phone, even offline.
The guided end-of-day
Every timestamp of the day, mileage and breaks on one screen: review, adjust within allowed limits, submit.
The right info at the right time
Building access notes, asset history, manuals and warranties — one NFC/QR scan and it’s all there.
One portal, zero calls
Service requests, appointments, full history with photos and reports — your clients help themselves.
Clear invoices, payable online
Compliant invoice with GPS arrival proof, two-click card payment and auto-pay enrollment.
Documented trust
“Marc arrived at 7:34 AM, GPS-confirmed” — billing disputes die before they start.
Dispatch
The field in real time
The dispatch board shows every technician and every ticket to the second. The technician taps “On my way”, GPS confirms arrival, the client is notified — without a single radio call.
- Live states: available, en route (with ETA), arrived, working, on break
- Assignment suggestions by proximity, skills and workload
- E1-E3 emergencies with on-call rotation and real-time alerts (push, email and SMS)
- Day/week/month schedule with conflict detection and Quebec holidays
Dispatch board — real capture coming
Time & mileage
Two clocks, zero disputes
Time paid to the employee and time billed to the client are not the same thing. MainteQC measures them separately, on the same GPS timestamps, per your policies.
- Payroll clock: the employee’s day, per your HR rule
- Billing clock: billable time per client, per your commercial rule
- GPS mileage with odometer fallback and route sanity check
- Guided end-of-day: review, framed adjustments, locked submission
End-of-day screen — real capture coming
Quotes & invoices
Quebec-compliant, paid faster
From signed quote to paid invoice: GST and QST calculated correctly, NEQ and RBQ displayed, client language respected — with online payment built in.
- GST 5% + QST 9.975% calculated independently, historized rates
- E-signed quotes, revisions and templates
- Automatic CNESST holdback on construction subcontractors
- Online payments, installment plans, automatic reminders and late fees
Compliant invoice — real capture coming
Client portal
Your clients help themselves
Every client gets their own space: service requests, history, invoices, shared documents and GPS arrival proof. Multi-user, multi-property, bilingual.
- Service requests tied to the right building and asset
- Invoices payable online with optional auto-pay
- Shared documents: certificates, warranties, contracts — no email digging
- Per-user roles and per-property scoping for portfolio managers
Client portal — real capture coming
Second brain
All your documents, one search
Manuals, warranties, certificates, site photos, contracts: everything is filed, indexed and linked to the right assets. And AI answers your questions with cited sources.
- Automatic OCR on PDFs and photos — everything becomes searchable
- Links between documents and clients, properties, assets, tickets
- “Ask the brain”: AI answers with clickable citations
- Secure sharing: internal, per client, or revocable public link
Document search — real capture coming
Compliance
Quebec is built in, not bolted on
Law 25, Bill 96, RBQ, CNESST: Quebec’s obligations live inside the product, not on a list of things to remember.
- Primary data in Canada, logged consents, export and right to erasure
- French first: every document follows the client’s language preference
- RBQ licences tracked with expiry alerts and assignment blocking
- Winter tires, CNESST certificates, inspection certs: tracked and alerted
Compliance view — real capture coming
Growth
From solo to multi-branch
Start alone, add seats as the team grows, open branches — without switching tools or re-importing your data.
- Extra seats in two clicks, at $25/month each
- Branches with scoped inventories, schedules and dispatch
- Full branding: logo, colours, domain, emails and PDFs in your name
- Consolidated or per-branch reports: revenue, margins, hours, mileage
Multi-branch view — real capture coming