Commitments
Service commitments
Here is what you can expect from us on every plan, and what the higher tiers add. No jargon, no asterisks.
Last updated: 2026-06-11
On every plan
Continuous monitoring
The platform is monitored 24/7 with automatic alerting — incidents are detected and handled before you have to report them.
Daily backups
Encrypted backups every night, stored outside the primary system, with a tested restore procedure.
Data in Canada
Primary database hosted in Canada (Montreal). Our full subprocessor list is public.
Bilingual support
Email support in French and English, from people who know the product.
Support response targets
Our first-response targets, in business hours:
Solo & Pro
Response within 1 business day
Business
Priority response within 4 business hours
Enterprise
1 business hour, with dedicated escalation defined by contract
Business hours: Mon–Fri 8 AM–6 PM, Eastern time.
Enterprise clients define custom contractual commitments (availability, escalation, continuity) directly in their agreement.