Service levels

Our uptime and support commitments by plan.

Solo and Pro

Best-effort support, no formal uptime guarantee.

Business

99.5% monthly uptime, $10 credit per 0.1% missed. 4 business-hour response.

Enterprise

99.9% with a dedicated SLA contract and 1-hour P0 phone callback.

Business hours: Mon–Fri 8am–6pm Eastern.